"It’s our stated policy to treat every visitor like an honored guest in our home; every time, every day, without fail, with no exceptions!"
We are constantly striving to improve our customers experience at our dealerships. Below are just a few reviews by actual customers of Holiday World RV.
Good experience doing business here! We drove up from Rockport, things were processed In a timely manner. Friendly people! I would recommend this dealership!
I picked my 2015 Raptor up this past Saturday 10/14, there was some warranty work that needed to be taken care of as well as a couple of other repairs. Merza Cemer was/is my adviser, unlike my original adviser with Holiday World of Katy, Nacho, I am very impressed and pleased with Mr. Cemer's customer service, attention to detail and communication(not too much, but enough to keep me updated). Between him and the techs, issues were found that I was not aware of, he communicated them to me and the required steps were taken to fix them. The sales experience when we bought the fifth wheel was great, the initial service experience had my wife and I regretting we bought from Holiday World of Katy. Mr Cemer's service has greatly changed our opinion and we once again look forward to dealing with this location going forward.
You all took care of us after the flood when we really couldn't take care of ourselves. We will be ever so grateful. We felt like Tim took care of us like he would his own parents. He has a special place in our hearts. Steve and Stephanie Caro
For first-timers, perhaps a full hookup showing how to connect the hoses and details about using the black and grey dump valves. It was very intimidating stopping at our first campsite and hooking up for the first time. Luckily, Jason was available by text to answer questions. Great job guys!
We met your group at the Dallas RV show in particular Bethany Garcia. She was very friendly and knowledgeable of your products. We weren't sure on what we wanted to go with RV wise and made that clear to her that we were going to shop all vendors. After 2-3 weeks,Bethany called us to check in and offered some units that you had. She NEVER pushed our purchase or seemed pushy to make the sell. That attribute alone made us decide to go with Holiday World. She worked with us on a unit that fit our requests. I am in sales and manage, I don't care if the reps sell $500k or $50k, if they have the customer service skills and the ability to treat customers the way that Bethany has you will earn customers for life as you did with us.
Very nice place to shop and did not get a runaround ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘
Your folks were super great
We really appreciate the staff working diligently to provide deliver the same day everyone did a great job
Everybody was very helpful would recommend to friends interested in purchasing a RV
Chad was outstanding and helped me get issue resolved after hours on day of delivery along with Jacob in service. Everyone there was super friendly and courteous. I will defiantly recommend Holiday World
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