"It’s our stated policy to treat every visitor like an honored guest in our home; every time, every day, without fail, with no exceptions!"
We are constantly striving to improve our customers experience at our dealerships. Below are just a few reviews by actual customers of Holiday World RV.
We flew into Houston from DFW on Saturday 10/21/2017 to pick up our awesome new NEWMAR 4369 VENTANA. Ron Anderson was our salesman who handled our deal and did a fantastic job from start to finish.We spoke with Ron 2 weeks before we came down to pick up our coach and we asked him to go out to the motor home and take pictures of the inside with the slides in and take some pictures of the inside with the slides out.He went above and beyond the call of duty we also asked him to fold out the sofa and the couch so we could see how much room was between them when they were out he discovered that the sofa made up into bunk beds which turned out to be so awesome because when we have our grandkids they will be so excited to sleep there.Before we arrived at the dealership on Saturday Ron had sure everything was ready to go they had our coach shining like a new penny it was looking so awesome.Ron set us up with Brandon one of their best technicians and he went over the coach from top to bottom showing us how everything operates.We discovered a couple of items that needed some attention and Brandon was more than happy to address those concerns and get them taken care of immediately.We went inside and met with Sheldon Thomas to get our documents signed and complete the deal.Sheldon had been working with us for over a month to get us the best financing rates available everything was ready when we entered his office.It was a very pleasurable experience.And a shout out goes to Chuck Keller & his group at Holiday World of Alvarado for helping us get such a great deal.
Chad Wilson has been professional and a delight to work with and Holiday World should be happy to have him as an employee. Holiday Worlds finance department was very professional. Service department and parts department was also very helpful.
Our experience with Holiday World was most delightful because the sales staff is very knowledgeable, helpful, and fun. The purchase went very smoothly and the follow-up assistance was impressive. I would recommend Holiday World to anyone who is considering getting or upgrading their recreational vehicle.
Danny Thompson and the sales team did a very good job. Danny was knowledgeabl, courteous and ready to please. Great sales experience! The parts/accessaries Dept was knowledgeable and helpful. I had problems with the doors staying locked and had to bring the RV back to the Dealership for repairs. Work on the doors was not completed when I went back to pick the RV up. Repairs were completed while I waited and I am now happy and satisfied with my RV.
Good experience doing business here! We drove up from Rockport, things were processed In a timely manner. Friendly people! I would recommend this dealership!
I picked my 2015 Raptor up this past Saturday 10/14, there was some warranty work that needed to be taken care of as well as a couple of other repairs. Merza Cemer was/is my adviser, unlike my original adviser with Holiday World of Katy, Nacho, I am very impressed and pleased with Mr. Cemer's customer service, attention to detail and communication(not too much, but enough to keep me updated). Between him and the techs, issues were found that I was not aware of, he communicated them to me and the required steps were taken to fix them. The sales experience when we bought the fifth wheel was great, the initial service experience had my wife and I regretting we bought from Holiday World of Katy. Mr Cemer's service has greatly changed our opinion and we once again look forward to dealing with this location going forward.
You all took care of us after the flood when we really couldn't take care of ourselves. We will be ever so grateful. We felt like Tim took care of us like he would his own parents. He has a special place in our hearts. Steve and Stephanie Caro
For first-timers, perhaps a full hookup showing how to connect the hoses and details about using the black and grey dump valves. It was very intimidating stopping at our first campsite and hooking up for the first time. Luckily, Jason was available by text to answer questions. Great job guys!
We met your group at the Dallas RV show in particular Bethany Garcia. She was very friendly and knowledgeable of your products. We weren't sure on what we wanted to go with RV wise and made that clear to her that we were going to shop all vendors. After 2-3 weeks,Bethany called us to check in and offered some units that you had. She NEVER pushed our purchase or seemed pushy to make the sell. That attribute alone made us decide to go with Holiday World. She worked with us on a unit that fit our requests. I am in sales and manage, I don't care if the reps sell $500k or $50k, if they have the customer service skills and the ability to treat customers the way that Bethany has you will earn customers for life as you did with us.
Very nice place to shop and did not get a runaround ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘
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